Privacy policy

1. Introduction
Welcome to NoogaTrans.

This Privacy Policy explains how Nooga Trans LLC ("Company," "we," "us," or "our") collects, uses, stores, shares, protects, and otherwise processes personal information when you access or use our websites, mobile applications, transportation booking services, customer support services, and related products and services.

NoogaTrans is a brand operated by Nooga Trans LLC, which provides transportation technology, booking, dispatch, reservation, and related mobility services under the NoogaTrans, Nooga Taxi, and Nooga App brands.

For purposes of this Privacy Policy, references to "NoogaTrans," "Company," "we," "us," and "our" refer to Nooga Trans LLC, together with its parent companies, subsidiaries, affiliates, successors, assigns, and any entity resulting from a merger, acquisition, conversion, corporate reorganization, sale of substantially all assets, or other lawful business restructuring.

This Privacy Policy applies to:

Nooga Trans LLC
NoogaTrans
Nooga Taxi
Nooga App
NoogaTrans.com
NoogaTaxi.com
Nooga.co
Our Apple iOS applications
Our Android applications
Our online booking platform
Our transportation dispatch services
Any products or services that link to or reference this Privacy Policy
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Company Information
Legal Entity

Nooga Trans LLC

Brands

NoogaTrans
Nooga Taxi
Nooga App
Mailing Address

910 Georgia Ave, Unit 773
Chattanooga, TN 37401
United States

Privacy Contact

[email protected]

Telephone

Main Office: (423) 551-9055

3. Scope of This Privacy Policy
This Privacy Policy applies whenever you:

Create an account
Book transportation
Request a fare quote
Schedule transportation
Visit our websites
Use our mobile applications
Contact customer support
Submit feedback
Participate in surveys or promotions
Subscribe to communications
Interact with us by email, telephone, text message, social media, or online forms
Otherwise use services provided by Nooga Trans LLC

4. Information We Collect
Depending on how you interact with our services, we may collect the following categories of personal information.

A. Account Information
When you create or manage an account, we may collect:

Name
Email address
Mobile telephone number
Account credentials
Account preferences
Login information
Authentication information, including Sign in with Apple or Sign in with Google where available

B. Ride Information
When transportation services are requested, we may collect:

Pickup location
Destination
Stops
Ride history
Reservation dates and times
Driver assignment information
Estimated arrival information
Fare estimates
Completed fare information
Special ride instructions
Trip status information

C. Location Information
With your permission, we may collect precise or approximate location information from your device.

Location information may be collected:

While using the application
During active ride requests
While the application is operating in the foreground
Where permitted by your device settings and your consent, while the application operates in the background to support ride requests, driver matching, trip monitoring, safety features, fraud prevention, and related service functionality
You may disable location permissions through your device settings. Certain features may not function properly if location access is disabled.

D. Payment Information
Depending on the payment method selected, payments may be processed using:

Credit cards
Debit cards
Apple Pay
Google Pay
Cash
Stripe
Square
Payment processing through our transportation platform providers
Cash App
Venmo
Zelle
Other supported payment methods
Payment card information is processed by authorized payment processors. Nooga Trans LLC does not store complete payment card numbers except where necessary for transaction processing, legal compliance, fraud prevention, or as otherwise permitted by applicable law.

E. Device & Technical Information
We may automatically collect technical information including:

Device type
Device model
Operating system
Mobile device identifiers
IP address
Browser type
Mobile carrier
App version
Language preferences
Diagnostic information
Crash reports
Performance information
Log files

F. Communications
Information you voluntarily provide may include:

Customer support requests
Feedback
Survey responses
Service complaints
Lost property reports
Safety reports
Email correspondence
Telephone communications
Messages submitted through our websites or applications

G. Marketing Information
If you choose to receive promotional communications, we may collect:

Marketing preferences
Communication preferences
Promotion participation
Contest entries
Newsletter subscriptions
You may opt out of promotional communications at any time using the unsubscribe instructions provided or by contacting us.

5. How We Use Your Information
We use personal information for legitimate business purposes, including to:

Provide transportation services
Process ride requests
Match riders with available drivers
Dispatch drivers
Confirm reservations
Process payments
Provide receipts
Respond to customer inquiries
Provide customer support
Improve our services
Improve our websites and applications
Maintain platform security
Detect, investigate, and prevent fraud
Verify identity where appropriate
Comply with legal obligations
Enforce our agreements
Send service-related notifications
Send security alerts
Send appointment and ride reminders
Send promotional communications where permitted by law
Analyze service usage
Improve customer experience
Develop new products and services
Protect the safety of riders, drivers, employees, and the public
We do not sell your personal information.

6. How We Share Your Information
We may share personal information only as necessary to operate our services, comply with legal obligations, or protect our legitimate business interests.

We may share information with:

A. Transportation Technology Providers
We utilize third-party transportation technology providers, including iCabbi, to facilitate ride booking, dispatch, driver communication, trip management, payment processing, and related transportation services.

B. Payment Processors
Payment information may be processed by authorized third-party payment processors that support our accepted payment methods, including credit and debit cards, Apple Pay, Google Pay, Stripe, Square, and other supported payment services.

C. Service Providers
We may share information with trusted vendors that assist us with:

Cloud hosting
Website hosting
Customer support
Email communications
SMS messaging
Mapping and navigation
Fraud prevention
Security monitoring
Data storage
Analytics
Technology support
Marketing communications
Business operations
These providers are authorized to use personal information only as necessary to perform services on our behalf.

D. Legal Requirements
We may disclose information when required by law or when we reasonably believe disclosure is necessary to:

Comply with applicable laws or legal processes
Respond to lawful requests from governmental authorities
Protect our legal rights
Protect the safety of our customers, drivers, employees, or the public
Investigate fraud or security incidents
Enforce our agreements
E. Business Transactions
If Nooga Trans LLC undergoes a merger, acquisition, financing, asset sale, corporate reorganization, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

7. Cookies and Similar Technologies
Our websites may use cookies, pixels, web beacons, local storage, and similar technologies to:

Remember your preferences
Maintain secure sessions
Improve website functionality
Analyze website usage
Measure performance
Improve user experience
Support marketing and advertising where permitted
You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Third-Party Services
Our services may integrate with or rely upon third-party services, including transportation technology platforms, payment processors, mapping providers, communication providers, hosting providers, analytics providers, and other business service providers.

Our transportation platform is powered in part by iCabbi. Information necessary to provide transportation services may be processed through iCabbi and its authorized subprocessors.

For additional information regarding third-party providers and subprocessors that may process personal information on our behalf, please refer to our Third-Party Services & Subprocessors page in the Nooga Trans LLC Legal Center.

9. Data Retention
We retain personal information only for as long as reasonably necessary to:

Provide requested services
Maintain customer accounts
Process transactions
Comply with legal obligations
Resolve disputes
Prevent fraud
Enforce our agreements
Maintain business records
Satisfy tax, accounting, insurance, or regulatory requirements
Retention periods vary depending upon the type of information and applicable legal requirements.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with our data retention practices and applicable law.

10. Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These safeguards may include:

Encryption where appropriate
Secure communications
Access controls
Authentication measures
Monitoring systems
Security reviews
Employee training
Vendor security requirements
While we strive to protect personal information using commercially reasonable security measures, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

11. Children's Privacy
Our transportation services are intended for general audiences.

Individuals under the age of 18 should use our services only with the involvement, supervision, or permission of a parent, legal guardian, or responsible adult.

We do not knowingly collect personal information from children in violation of applicable law. If we become aware that personal information has been collected from a child contrary to applicable law, we will take reasonable steps to delete such information.

12. Your Privacy Rights
Depending upon your location and applicable law, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy of your personal information
Withdraw consent where applicable
Object to certain processing activities where permitted by law
Request restrictions on certain processing where applicable
To exercise these rights, contact:

[email protected]

We may request additional information to verify your identity before processing certain requests.

13. California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws.

Subject to applicable law, California residents may have the right to:

Know what categories of personal information we collect
Request access to personal information
Request deletion of certain personal information
Request correction of inaccurate personal information
Receive information regarding our data practices
We do not sell personal information as that term is defined under applicable California privacy laws.

California residents may submit privacy requests using the contact information provided in this Privacy Policy.

14. International Users
Our services are primarily intended for individuals located within the United States.

If you access our services from outside the United States, you understand that your information may be transferred to, processed, and stored in the United States, where privacy laws may differ from those in your jurisdiction.

By using our services, you consent to such transfers where permitted by applicable law.

15. Account Deletion
You may delete your account through the Nooga App by navigating to:

Menu → View Account → Delete Account

If you are unable to access your account or require assistance, you may also request deletion of your account or certain personal information by contacting us at:

[email protected]

Upon receiving a verified request, we will process your request in accordance with applicable law.

Please note that deleting your account does not necessarily require us to delete all information immediately. We may retain certain information where necessary to:

Complete pending transactions
Comply with legal obligations
Meet tax and accounting requirements
Detect and prevent fraud
Resolve disputes
Enforce our agreements
Protect the safety and security of our services
Maintain records required by applicable law
Deleting the Nooga App from your device does not automatically delete your account or your personal information.

16. External Links
Our websites, applications, or communications may contain links to third-party websites or services that are not operated by Nooga Trans LLC.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:

Our services
Technology
Business operations
Legal requirements
Industry standards
Corporate organization
When material changes are made, we will revise the Last Updated date shown at the beginning of this Privacy Policy and, where required by applicable law, provide additional notice through our websites, mobile applications, or other appropriate communication methods.

Your continued use of our services following the effective date of an updated Privacy Policy constitutes your acceptance of the revised Privacy Policy to the extent permitted by applicable law.

18. Contact Us
If you have questions regarding this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us using the information below.

Nooga Trans LLC

Mail:

Nooga Trans LLC
910 Georgia Ave, Unit 773
Chattanooga, TN 37401

Privacy Email
Email: [email protected]

Telephone
Main Office: (423) 551-9055

19. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the State of Tennessee and applicable laws of the United States, without regard to conflict of law principles, except where otherwise required by applicable law.

20. Entire Privacy Policy
This Privacy Policy constitutes the complete Privacy Policy of Nooga Trans LLC regarding the collection, use, disclosure, storage, and protection of personal information through our websites, applications, and transportation services.

If any provision of this Privacy Policy is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Effective Date: July 24, 2026

Last Updated: July 24, 2026

Version: 1.0